Knif&Rose

At skalo.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your item(s) under the following conditions:

Eligibility for Returns

• Items must be returned within 7 days of receiving your order.
• Products must be unused, in their original condition, and with all tags and packaging intact.
• Sale items or personalized/custom products are not eligible for return unless faulty.

How to Initiate a Return

• Contact our customer support team at skalo.store@googlemail.com with your order details and reason for the return.
• Once approved, you will receive a return authorization and instructions on how to proceed.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Please ensure that the item is securely packaged to avoid damage during transit.

Refunds

• Approved refunds will be processed within 20 business days, and the amount will be credited to your original payment method.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired product.

For any questions or concerns, feel free to contact us at skalo.store@googlemail.com.

 

We’re here to help!

We prioritize ensuring that your order arrives safely and promptly. Below are all the important details about our shipping terms:

Shipping Costs

• Within Germany: €4.99 per order.
• International Shipping: Shipping costs vary depending on the destination country.

Important Information

• Please ensure that your delivery address is correct and complete to avoid any delays.
• Any customs duties or taxes for international orders are the responsibility of the buyer.